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Spotify is going to reserve concert tickets for ‘real fans’

By Thomas Anderson

5 days ago

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Spotify is going to reserve concert tickets for ‘real fans’

Spotify is launching a Reserved program to offer concert tickets to dedicated Premium users based on streaming activity. The initiative starts this summer in the US and aims to reduce fan stress during ticket sales.

Spotify is rolling out a new program designed to give dedicated music fans a better shot at scoring concert tickets for their favorite artists without the usual scramble. The streaming service announced the initiative, called Reserved, which will offer select Premium subscribers the chance to purchase two tickets during a special presale window for upcoming shows.

According to details shared by the company, the program identifies real fans using factors like streams, shares, and other activity on the platform. Spotify will also monitor Premium user behavior to filter out bots and ensure the offers go to actual people rather than automated accounts.

Users selected for the Reserved tickets will receive an email notification along with an in-app alert. The company is advising participants to enable location services in its Live Events Feed so it can match fans with nearby tour dates from artists they follow closely.

Spotify acknowledged that demand will far outstrip supply in most cases. Officials noted that there will be significantly more superfans than there are seats available on a tour, so not every fan will receive an offer.

The Reserved program is set to launch this summer with newly announced tours from select artists. Over time, the company plans to expand the feature to more tours of varying sizes, including some of the most popular shows on the road.

Tickets purchased through the Reserved program will not include additional fees, a point the company highlighted as a benefit for users. The initial rollout will be limited to the United States, though Spotify indicated plans to bring the feature to additional markets in the future.

Industry observers have long noted the frustrations fans face when popular acts go on sale, with tickets often disappearing in minutes due to high demand and resale bots. Spotify's approach attempts to sidestep some of that chaos by creating a dedicated window for its most engaged listeners.

Eligibility requires an active Spotify Premium subscription, which the company said helps ensure participants are committed users rather than casual browsers. The selection process remains somewhat opaque, relying on internal data about listening habits and engagement metrics.

Early reactions from music fans on social media have been mixed, with some expressing hope that the system will reward loyalty while others worry about how the algorithm will define dedication. Spotify has not released specific names of artists participating in the summer launch.

The move comes as streaming services continue to explore ways to deepen connections between artists and listeners beyond just playback. By tying ticket access to platform activity, Spotify is positioning itself as more than a music library and into a broader entertainment ecosystem.

Company statements emphasize that the goal is to reduce stress for fans trying to attend live shows. The dedicated purchase window typically lasts around a day, giving selected users a focused period to complete their transactions.

While details on exact artist involvement are still emerging, the program is expected to grow as more tours are announced. Spotify has not indicated whether similar ticket reservations might eventually extend to non-Premium users or smaller independent shows.

Overall, the Reserved initiative reflects ongoing efforts in the live music industry to balance accessibility with fairness amid persistent challenges like scalping and rapid sellouts. Fans interested in participating are encouraged to keep their app updated and location settings active ahead of the summer rollout.

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